At PamukPrime, customer satisfaction is important to us. We strive to ensure that every order meets your expectations. If for any reason you are not fully satisfied with your purchase, please review our Return & Exchange Policy below.

PamukPrime.com is proudly operated and managed by KARIMERA Group.

By placing an order through PamukPrime.com, you agree to the terms outlined in this policy.

1. Return & Exchange Eligibility

Customers may request a return or exchange within 7 days of receiving the order, provided the item meets our eligibility requirements.

To qualify for a return or exchange, items must be:

✔ Unused, unworn, and unwashed
✔ In their original condition and packaging
✔ With all original tags attached
✔ Free from damage, stains, odors, or signs of use

PamukPrime reserves the right to reject returns or exchanges that do not meet these conditions.

2. Non-Returnable & Non-Exchangeable Items

For hygiene and safety reasons, certain products are not eligible for return or exchange, including:

❌ Opened or used underwear and intimate wear
❌ Products without original tags or packaging
❌ Items showing signs of wear, washing, or damage caused after delivery
❌ Clearance, discounted, or final sale items (if applicable)

3. Underwear & Intimate Wear Policy

Because PamukPrime offers underwear and intimate essentials, special hygiene rules apply.

Underwear items may be eligible for exchange only if:

✔ The product remains unused and unworn
✔ The item is unopened or sealed (if applicable)
✔ The product is returned in its original packaging with tags attached

Underwear items are eligible for replacement or refund only if:

✔ The wrong item was delivered
✔ The product arrived damaged or defective
✔ There was a packing or order error from our side

For hygiene reasons, opened, worn, or used underwear cannot be returned or exchanged.

4. Damaged, Defective, or Incorrect Items

If you receive:

✔ A damaged item
✔ A defective product
✔ An incorrect item
✔ Missing items from your order

Please contact us within 48 hours of delivery and provide:

• Your order number
• Photos of the issue (if applicable)
• A brief explanation of the problem

Our team will review the request and work to resolve the issue as quickly as possible.

5. Return Shipping Costs

Customers are responsible for return shipping costs, unless:

✔ The wrong item was delivered by PamukPrime
✔ The item is defective or damaged upon arrival
✔ The issue resulted from an order fulfillment mistake on our side

Shipping charges are generally non-refundable, unless otherwise approved.

6. Refund Processing

Once the returned item is received and inspected, we will notify you regarding approval.

If approved:

✔ Refunds may be processed within 5–10 business days depending on the payment method or provider.

PamukPrime reserves the right to refuse refunds for items that do not meet eligibility conditions.

7. Exchanges

Eligible exchanges may be requested for:

✔ Size issues (subject to item condition and availability)
✔ Defective items
✔ Incorrectly delivered products

Exchanges are subject to product availability.

8. How to Request a Return or Exchange

To initiate a return or exchange request, please contact us with:

• Your order number
• Product details
• Reason for return or exchange

Contact Information

Email: info@pamukprime.com
Phone / WhatsApp: +961 79 366 942
Website: https://www.pamukprime.com/contact-us

9. Policy Updates

PamukPrime reserves the right to update or modify this Return & Exchange Policy at any time without prior notice.

Your Satisfaction Matters

At PamukPrime, we are committed to providing trusted quality, premium comfort, and reliable customer care.

✨ PamukPrime
Pure Comfort. Trusted Quality.